Dreadful. I've used ParcelCompare since just before COVID to send my products around the UK. I build and sell bespoke PCs. The service has always been good. I've never had any issues. But the measure of a good company is how they support you when there are problems. You will be asked about your product and encouraged to get insurance. The insurance isn't with the carrier. It's with ParcelCompare. I had packed the PC in a PC box. The type of box that all PCs are packed with. It turned up at my client with a smashed glass side panel but it was shattered rather than broken. So it's an impact issue. My client took pictures that matched the policy requirement and these were sent on. My insurance request was rejected due to the packaging not being acceptable. Let that sink in for a while. So I paid for insurance. It was damaged in transit and I am now left to pay to resolve my clients issue too. Moral of the story? They will do everything they can to not pay out on insurance. Be very careful and aware. I did everything I am supposed to and am now out of pocket but they still have my insurance payment on their profit and loss ledger. And for the sake of it they lost a loyal and repeat customer. Disgraceful.