Be careful if shipping abroad. My shipment from Italy to the UK was held up in Italian customs as the paperwork provided by ParcelCompare wasn't adequate. A valid VAT number enabled for export as an EORI code were not provided. ParcelCompare said that I need to provide this number of which I cannot as I am an individual not a registered company. After that, excuses were used such as they can't control what customs do even though I told them exactly what customs required. In the end I had to collect the parcel from the airport. Customer services were responsive (hence the 2 star review) though no refund was given even after I made the request.