I wish I'd read the reviews too!!! I was desperate to get a parcel delivered from the UK to Spain and came across express 1 day delivery with TNT via ParcelCompare; oh dear, I wish I hadn't!!!... I booked the delivery and paid the significant extra for the express delivery. The parcel was collected ok by TNT. I checked the tracker the following morning fully expecting the parcel to be on its way to the destination only to see that the expected delivery was 3 days!!! I contacted ParcelCompare to ask why - a string of emails ensued (as usual, no way to actually talk directly to anyone) and all they would say is "We apologise for the inconvenience...the parcel is due to be delivered in 3 days." I even sent a snip of the booking form I received from them showing the 1 day delivery - ignored. Well, you guessed it, ParcelCompare would accept absolutely no responsibility and just kept repeating that delivery was due in 3 days with no further assistance or attempt to resolve the issue. Their 'Customer care' really didn't care!!!...Should be renamed "Customer don't care"!!! I now realise that it's a scam - you pay for express delivery but they book the significantly cheaper delivery option and pocket the difference. Also, you can only complain by writing a formal letter to them - how many have bothered to write a complaint letter?? Another way of making people think "Is it worth it?" and then not bother which leaves them off the hook - designed that way!! AVOID AT ALL COSTS!!!