ParcelCompare is the worst delivery company we have ever use and would not recommend it to anyone. We sent a parcel to Indonesia using ParcelCompare. We have paid all fees of £220.00 in advance but when the parcel arrived in Indonesia, the receiver will was requested to pay more than 50% extra to get the parcel (£140.00) which is in Indonesia, this fee will be more than 1 month salary for my niece who actually has e good career as a qualified midwife. This requested payment is more than the value of the contents of the parcel which is second hand baby cloths. In fact the insurance of the parcel was for value max £100. We emailed to Customer Service of ParcelCompare for assistance and they were not willing to assist in solving the problem, they only gave us a reference to information that wasn't included within the form which we couldn't find) and to check a link to a blog??? Not much help and certainly not customer friendly after the event and not highlighted as a concern before entering in the contract. The additional payment requested by receiver is not acceptable with no offer of support in helping to resolve the problems. Their Customer Services did nothing help to solve the problem but asked us to contact other courier for which they partner with in Indonesia "DHL", therefore should be their divisional internal company problem. We used this company as the international carrier which boasted and promoted themselves throughout the internet, newspaper adverts etc. ParcelCompare should be responsible for the parcel from collection from our home in England to the receiver overseas in Indonesia (we did not choose to use DHL to send our parcel, ParcelCompare did thus their company business choice we were not involved or consulted with this choice). We were expected better from a company with such standing, professionally managed with delivery and customer support. We and the recipient are totally devastated with what should have been a happy occasion with the birth of a baby.