Appalling service.The service I bought was not carried out. The goods were picked up and brought back to the collection address. I was given a partial refund as they insisted it was my fault as the correct paperwork was not with the consignment. This was not true, the carrier had incorrectly valued the goods and not told us extra paperwork was required. Despite this, the goods were taken and brought back which took a week. We were then refunded minus what Parcel Compare decided we owed for the collection that should not have been carried out. The goods were then only partly delivered back and after a week of requesting the proof of delivery or insurance details we still have neither. Appalling service. There are so many other similar companies that provide a much better service.