Absolutely useless, I feel ripped off. I've paid almost £20 for collection one little parcel from home, but no attempt made although I've waited home all day. When I asked, where's problem, they sent me link for rebooking. I was willing to take the parcel to the collection point (although I've paid about £3 for collection from home), but it was closed due the current coronavirus situation. When I wanted rebook the collection, there was another fee £10.60!!! After many useless emails between me and their 'customer service' I've decided to cancel the transaction. I've lost £10.60 (cancellation fee!!!!) and week of my life. Horrible service, don't use it!!! I'm going to report them to Trading Standards.