The customer service of this company is terrible. I had a lot of trouble with my parcel and they wouldn't help me to locate my parcel or find out if and when it would arrive. They fobbed me off to fed ex. Fed ex had no new updates on the website when I put the tracking number in. I had to find the fed ex number myself rang them and they suggested different numbers and emails to contact. I contacted all of these and not one of them helped me. I have never had so much trouble with a parcel and companies, one being parcel compare and the other being fed ex who they work with, who they later stated that none of this was their responsibility. My parcel contained gluten free food and vitamins as I have coeliac disease, my parents mentioned it was urgent, stated everything inside the parcel and they allowed my parents to send it. Later when calling fed ex for the 10th time I was told the parcel didn't pass customs because food is prohibited when I needed a permit to say I have a disease, This was not stated to me or my parents. We were not aware of any of this. The customer service from parcel compare stated it was not their responsibility and that my parents should've checked what was aloud into the local customs before sending the parcel! so they will not compensate or refund my parents any money! I asked for a complaint form and guess what? they don't have one, just automated answers to questions which is why I'm leaving this review to say DO NOT USE THIS PARCEL COMPANY. it's not worth the hassle. use someone else who is reliable !