Refund HERMES No: 8649172552106468 I think that after it now being 10 days since my order was placed and, there has still been no collection, that it is time for a refund. I am 76 years old. I am self isolating. I have not been off my property since 16/03/2020. I have CCTV that notifies me (on my mobile) of anyone approaching my house. Many couriers have called but none from Hermes. Not the first time problem with Hermes. Will not use them again! They offered me a link to get a refund and that says I have to pay £6 cancellation fee, for what? Bad service? Laurence Williams