September 2020 Our reference: Dear , Thank you for your email of Sept 2020. I understand that you feel that Parcel Compare are unlawfully holding your personal data and it is unclear if you have complained to them formally in writing about this. If not then there is guidance on raising a concern with an organisation that can be found on our website. If you have contacted Parcel Compare about your concerns but have been unable to resolve them, you can raise a complaint with us by sending us a completed complaint form. For concerns about how your information was handled you should also send us relevant supporting evidence, for example: • Any letters or emails you have sent to the organisation raising your complaint. • Any acknowledgement and any other responses you received from the organisation. Finally, if you still feel that you have been a victim of credit card fraud then I would still strongly recommend that you contact the Police. I hope this information is helpful to you. If you would like to discuss this further, please contact me on my direct number . If you need advice on a new issue you can contact us via our Helpline on or through our live chat service. In addition, more information about the Information Commissioner’s Office and the legislation we oversee is available on our website ico.org.uk. Yours sincerely Information Commissioner's Office For information about what we do with personal data see our privacy notice at www.ico.org.uk/privacy-notice.