My dealings with Parcelcompare probably rate as the worst experience of my life in terms of customer service and delivery but sadly 0 stars is not an option. I sent a parcel to the USA, with all of the documentation and labelling required. I had purchased enhanced cover for the items included. It would appear that Parcelcompare mixed up my parcel with another parcel sent on the same day. My parcel was then sent to the Philippines whilst someone else's parcel destined for the Philippines arrived very promptly at my brother's home in the USA. I have had to send dozens of emails to chase this up. My brother has had to be in touch with Parcelcompare many times to get the Philippines parcel collected from his home so that it could be sent to its true destination. After a month, part of my parcel arrived at my brother's home, after it had spent 3 weeks apparently at customs in the Philippines. The box was different but the internal packaging and a couple of items were still there. The majority of the items were missing. Three months later, I am still £20 in deficit as Parcelcompare processed the refund incorrectly the first time and then still haven't processed the full outstanding balance after further repeated emails. Their offer of a £15 discount on my next parcel is a bad joke - I truly hope that I never have to deal with Parcelcompare again. On the other hand, I feel lucky that Parcelcompare hasn't tried to charge me more - I understand that the person who sent the parcel to the Philippines (with which my parcel was mixed up) was charged an additional excess to his card because my parcel was heavier than his! Imagine actually having to pay for Parcelcompare's error - although at least the contents of his parcel weren't stolen as a result of Parcelcompare's incompetence. I have received no explanation for the error in terms of the parcel mix up and no explanation or apology for the error processing my refund. At best, they're incompetent. At worst, they're scammers.