Parcel was not collected as scheduled. When I contacted Parcelcompare to find out what happened, first of all they told me the tracking number is not valid. After I sent a copy of label to them as a prove, they told me the parcel was delivered. I had to prove that the delivered parcel was related to another booking by showing the bank transactions. After length of email exchanges (over three weeks) they told me that I can cancel the booking through their website, only I will be charged a fee which is two thirds of what I paid. It still has not been resolved. It's absolute disgrace that such a company can exists in this country .