A bunch of crooks operate this site. With no contact number to get ahold to speak to a human. They conveniently request 3rd party permission to access your payment details so they can overcharge you on the basis that the courier has provided “audited” records of the parcel being understated in dimensions and weight. Tip: contact PayPal / your bank to revoke this company from accessing your funds so they don’t help themselves weeks/months down the line when you least expect it. When I countered this with evidence, they proceeded to ignore the evidence and provide a copy/paste generic message of their findings. Apparently having evidence of correct measurements doesn’t mean anything for this company. I dealt with a person by the name of Lewis Enfield - who is abhorrently terrible at his job and doesn’t know how to read a message nor understand the basic mathematics of measurements. I’d have a better chance of getting the message across to a cat! You are honestly much better off going to a competitor courier company than to deal with these crooks. Look for a company with decent reviews and take your chance on them instead of ParcelCompare.. or rather ParcelScampare. Update: This company is actively trying to flag 1-2 star reviews to get them removed. Notice how all the invited reviews give 5 stars and note the name 'Kate Hunter' all the time. Many of us have used ParcelCompare service, but haven't received a link to review them - which makes me question the legitimacy of the 5 star reviews. Avoid at all costs!