An absolute shambles. I paid over four times more for a ‘guaranteed’ 4day delivery, it’s now 8 days and they don’t know where my parcel is. The guarantee is meaningless, apparently it’s that they will ‘do their best’ to make it in 4 days. Helpline conversations…. Day 4…..‘it’s arrived in Madrid. Day 5 ….its going through customs and is now with Correos the local carrier. ‘May be delivered tomorrow’ Day 8….It couldn’t be in Madrid as It hasn’t left the country yet. The item is very important and if they could just confirm its whereabouts I’d feel a lot better in spite of their awful service, I don’t know where to go next.