I paid £62.55 to send a parcel guaranteed and tracked 3 day delivery to my son in Canada. It arrived in 3 days at the sorting office in Vancouver and there it stayed for another 11 days! No delivery attempt was made in that time or explanation as to why not! I checked update every day and after calling every day and being told they would find parcel and deliver it, then I was told reason not delivered as I'd put 219 instead of 210 on address but when it was finally delivered my son sent me photo's I'd put correct number of 210! I'd sent sentimental keepsakes of 1st anniversary of my husband's death and homemade carrot cake that my son loves, arrived much too late and cake mouldy! I've complained and submitted a claim but proving very difficult to navigate through the system, I will never ever use Parcelforce again! Extremely disappointed and very upset.