I used them for my candle business on one consignment pick up after leaving here they managed to damage 12 out 43 parcels sent that day. I asked my account manager to send me link for compensation nothing, she did however then get back to me when I refused to pay the monthly bill. I can only describe her customer service skills and attitude as the worst I’ve ever encountered so bad it’s actually stayed with me..she was aggressive and spoke over me several times. ....... this line distinctly I remember “ I haven’t got time to get back to people like you !!!!! when I have to deal with all the complaints in the pandemic !” So I asked for the link again for compensation and two months later still no link.... I paid my final bill today, as they threatened to harm my credit which I have an excellent record. I finished using them in July. Last week I received back after 3 months one of the many missing parcels and guess what ? Yup they charged me for it too. I have to say with so many complaints about their customer service so appalling........and if you hold back payment they become proper bully’s, they tell you to pay up for a service they haven’t provided and then they will compensate you!!!! Well life isn’t like that... you employ them for a service and if it’s not done properly you shouldn’t pay a penny. Not compensating people for missing parcels, breakages etc is disgusting. I wish trading standards would step in and close them down their entire infrastructure is unprofessional, money grabbing and it should not be allowed to continue. I hope they get a tv crew out and make a program about them and expose the scandalous way they behave. Please don’t use them, they have no pride in the way they run the company. I have to say most of the drivers I’ve met are good men and I feel very sorry for them having to face clients day in day out complaining about their customer service.