Worst experience ever!! Paid EXTRA money WITH insurance to get a PlayStation sent carefully to the buyer, box was extremely damaged upon arrival to the buyer, and 2 of the controllers were damaged to the point of being no use at all whatsoever! Buyer had to buy new controllers, and Parcelforce refused to refund me due to the fact that they require ‘polystyrene’ to package the contents, this was never mentioned to me when they were happy to take my money for the postage and insurance, and just like to try and point it out AFTER they have damaged your parcel. I appealed it saying no one had mentioned this to me upon purchasing the insurance and postage, they then replied saying it had to be double packed with 2 boxes not 1 (this was a new excuse to the one they had emailed before) and just kept repeating themselves about their terms and conditions on their website. Who goes to the post office and looks up terms and conditions before posting an item, you are expected to be told this when paying for it!!! Had to pay out of my own pocket for the controllers the buyer had paid for, so what was the point of me sending with Parcelforce? Will NEVER use again over my dead body, and would have been better off driving to the location and handing the package over myself