Tracking a small package from the US - clicked tracking number into Parcelforce and it said there had been an attempted delivery on Saturday morning though no card left and we were in! If not collected then would be returned to sender. Twice sent a message asking where my parcel was - no reply. Automated phone system didn't recognize the number nor my address. Turns out it wasn't handled by Parcelforce at all but Royal Mail! They share the same tracking service apparently but don't distinguish which one to use. So why did no-one contact me? The Royal Mail local depot never answered the phone so I visited the depot - they have my package, denied attempting delivery despite that being what the tracking service says but wouldn't hand it over; I need to return when they have sent me a card in the post! What a fiasco. It might be privatized but still acts like an arrogant state-owned service with no customer care.