It was extremely frustrating awaiting for the Parcelforce delivery that never arrived today 23/12/20. On 18/12/20 at 17:40 I called Parcelforce Gatwick depot to arrange a redelivery and a lady took my call and confirmed of this. I waited the whole day today for this which means I lost the whole day and unable to do my food Christmas shopping. I rang the Parcelforce depot again today to complain of this and Barry was apologetic on behalf of his colleague who failed to put this on their system and arranged another redelivery on Christmas Eve. I am flabbergasted because I may not be able to do my last day of my family’s food Christmas shopping tomorrow awaiting for this redelivery. It is absolutely unacceptable to be put in this situation on Christmas Day. I hope they will improve their service in the future.