Worst Experience Ever - would be putting it lightly. Sent a parcel to my other half in th USA 48 hours express, was lost in the system for over a week before it turned up in a sorting warehouse to be exported, got stuck there for a further 2 weeks with me calling and trying to find out where my parcel is due to my growing concern of a irreplaceable christmas present not showing up before the day itself...(oh how naive I was back then...) 3 weeks further pass with me having to keep calling and repeating myself time and time again as the callbacks I was promised by the customer service team never happened.. only to find out that my parcel has been sent and delivered in China.... wooohoo... i thought my plight was over... NOPE .. I was so so wrong... I now find myself in the super easy and customer friendly Claims department... (sarcatsic enough)? because after filing my claim through a longwinded process of filling out a form and signing up for an account using a user inferface that pales in comparrison to that of an aging and unloved local library that hasnt been updated since the mid 80's... Nonetheless I have made it to the part where I am messaging back and forth with a representative on what they are willing to refund me and how to get my claim processed. However it is taking a small millenia as every time I message, it takes 5-10 working days to get a response. It's been nearly a month already and im still trying to contest what parts they are choosing to refund and what parts they are not. Bearing in mind that they have already confirmed to me that my parcel was delivered in delivered in China... IN WRITING! They also are requesting that the recipient of my parcel fills out a form that they have apparently sent to him to confirm that he did not recieve the parcel. Needless to say the delivery of this form has been about as reliable as the package itself and has not shown up... (Could be in the depths of the Borneo rainforest for all I know) At this point all I want to do is talk to a human over th phone so I can get a straight awnswer and cut this silly back and forth email chain that could take several more weeks or months down to a 10-20 minute phone call (maybe thats too much to ask huh) but apparently since last year they no longer have a contact number for the claims department (big suprise that would be far too helpful) so I guess im stuck fighting this battle of wills to get refunded for a service that has already been confirmed as 'Lost' Needless to say... Never again... Stay away... run a mile and never look back. This company and their customer service is awful. 0 stars