I genuinely recommend not to use this service if you have any other adequate alternatives or if you are looking to send something important overseas. I had an experience of using Parcelforce to send a parcel from the UK to Poland. It seemed great at first - they collected a parcel the next day, and I received regular updates via tracking number regarding its status within the next couple of days. But after my parcel "was exported from the UK" I stopped getting updates. Just to clarify: the parcel was exported from the UK on 21st of January, and it's 6th of February today. The promise was that it would be delivered not later than by the 1st of February. I got a reply from the customer service on 2nd of February saying that "there are delays in international items leaving the UK to some countries at present due to reduced flights caused by the impact of the corona virus. I am sorry, we cannot however confirm exactly when this may be." This response doesn't make any sense because according to their own tracking system, my parcel had already left the UK. Maybe they lost it in transit, maybe they forgot about it - I have no idea. But I know for sure that I am very frustrated with this unprofessional approach and ignorance of the customers. I wrote another request to customer service, and I'm wondering whether they will come back with an adequate response. UPDATE That's the reply I got: "There is currently a suspension of guarantee on all countries worldwide. We apologise for any inconvenience caused in this matter, but due to the nature of the issue we will be unable to assist you at this time. Please continue monitoring the online tracking at and feel free to contact us again once the delay caused by the suspension no longer applies" My parcel hasn't been delivered and there are no updates.