Even though I was at home Parcelforce delivered my parcel to one of my neighbours. They left no note or any indication at my house that they had been there or where the parcel was delivered. I had to call the customer service line to find out where my parcel was. After spending 5 minutes repeating my order number to an automated system, I was finally transferred to a person. She could also not tell me where my parcel was delivered. 32 hours after I called the customer service line I still have no feedback where my parcel was delivered. I did get an email informing me that my inquiry has been closed. Now I'll have to ask all my neighbours if they have my parcel.