The experience with Parcelforce has been nothing but woeful. Their automated phone lines and online system would not allow anyone to speak to a human being. We were waiting for a parcel from family in Australia who had already paid over £80 Australian dollars for the delivery. We receive a letter stating we need to pay customs charges, charges which had already been paid. The online and phone automated systems would not recognise the tracking number. Had to send emails to complain. After nearly three weeks I actually receive a phone call and pay the £35 needed. She tells me the parcel will be with us the following day. The following day came and went and there was no parcel. Back on the phone and online and again the automated system would not allow me to track the parcel. Email again and then find out they tried to deliver but nobody was home. No card left or anything. They clearly had not tried. I get an email response this morning saying it’s out on the van. I had to leave the house for 10 mins, so put up an A4 notice in the front window in large letter stating - parcelforce if you turn up please leave parcel in the utility room. Came back no card no parcel. Have been home since and then there’s a knock on the door from a neighbour saying parcel force gave him a card about our parcel. That card states I have to travel 8 miles to the post office at which they are leaving the parcel. I don’t drive!!!! I wouldn’t touch this company with a barge pole and certainly won’t recommend them to anyone.