I paid for a 24 hr next day delivery. I dropped the parcel off as instructed at the post office, ready for next day delivery. When I checked the next day on the status, expecting to see it had been delivered, it was showing as ‘awaiting customer drop off.’ I called the Post Office and was told that the Parcel Force driver ‘just didn’t show up yesterday and hadn't arrived yet today.’ She claimed she would give the parcel to Royal Mail as there was another parcel that hadn;t been picked up. The parcel was showing as in the system later that day - the day that it was meant to be delivered. It was eventually delivered the next day - a day late. i asked Parcelforce for a refund - I paid for 24 hr and got 48. They failed to deliver the parcel on time. I have been told I am not entitled to a refund because their commitment to deliver within stated times, only starts once the package is in their possession and logged onto their system. The driver just didn’t show up - that is not my fault!!!!! So, they then claim that because the parcel was actually delivered the next day - albeit a day later than I paid for, they have fulfilled their commitment and I am not entitled to any refund. So.........I pay for a 24 hr service - which turns into a 48 hr service because their driver just doesn’t show up. How they can say that because they ultimately delivered the package within 24 hrs - albeit 24 hrs late is just completely insane. How can you possible trust a service that cannot commit to delivery times and refuse to accept an responsibility or liability for late deliveries.