It was mid March 2021, the tail end of a long and arduous winter when I placed the order for goods which parcelforce were due to deliver. The roaring twenties had gotten off to slow start, my bones were cold to the marrow and my body weary from the relentless toil of the previous months. As arduous and bleak as the winter months had been, the service rendered to me by the frosts and snows of January was positively stellar when compared to the service I received from this delivery firm. Instruction to leave the parcel in a safe place if I was not home was ignored, and delivery was repeatedly failed on consecutive days. I finally resolved to stay home one fine Thursday, in order to ensure that I would receive my package. This was done at the expense of going to work and earning a crust for my family I might add, and so I was ever the more perturbed when at 11:30 am I received notice that delivery had once again been ‘attempted’ an hour earlier and my parcel had been returned to depot. I was at home the whole morning and yet the parcel still eluded me. No ring on the doorbell, no knock, merely an attempted delivery note pushed through the door. One must wonder what constitutes an ‘attempt’ when even going to the trouble of ringing the doorbell is a push too far. rather amateurish I thought, even the most basic of tasks relating to the delivery of a parcel beyond the capabilities of whoever was working the beat that morning. Following this initial show of incompetence, I rang parcelforce to complain and to enquire as to whether I would ever receive my goods. I was told to drive to the depot (over 45 minutes away) to collect the parcel between 6 and 7 pm. As inconvenient as this was I agreed to make the voyage. I cancelled my other plans and set forth for the hostile badlands of Rotherham. Upon arrival at the depot, the customer service I received from the young chap on the door was comically sub par. After some confusion I arrived at reception, where I was informed that my parcel had been delivered to my home and signed for (by me) while I was on the way to the depot. It appeared at this point that the company had conspired to mug me right off. An utter debacle truth be told and the half hearted apologies by various members of staff along the way did little to make amends. It baffles me how a company of such a size which specialises purely in delivering parcels can be so inept at it. Amazon by contrast, deliver consistently without issue. They, and other delivery services I have used deliver promptly and to instruction while these imbeciles are still trying to put their corsets on.