My parcel was sent out at the beginning of December as a Christmas present to my family member. I have requested several updates from Parcelforce as it was not delivered for 4 weeks. Parcelforce responded that it is at the depot and they will aim to deliver the item ASAP. However, after several check-ins they have finally reported my parcel was lost. I had to submit at least 4 different types of forms to claim my money back. They have terminated this case and then started it again. Now they are claiming that they have to receive confirmation from an addressee saying that he have not received the parcel and indicate the approximate cost for the parcel content. It is surprising how unprofessional this company is. The addressee hasn't received they letter in post, although it was sent out almost a month ago. It's been almost 5 months since I sent the parcel out and I have to still fight this battle. If you are considering their service, I would say - please, leave this option as your very last option