I ordered a car part which was due to be delivered on 18 or 19 August. At 07.08am on 19 August I received a text from Parcelforce advising my parcel would be delivered 'today'. I made a couple of calls during the day to find out whether I could be given a rough indication of time and was advised at approximately 13.00 that the driver was in my postcode area and he would probably be with me at around 16.00. At 18.00 I went online using the tracking service and saw that the parcel had been returned to the Gatwick depot without me being contacted. I rang the Gatwick office and spoke to a very helpful lady called Lauren (it was her first day), there was no supervisor or manager available or willing to speak to me. I asked why I had not been contacted and how frustrating it was as my car is booked into a garage at 08.00am tomorrow for the part to be fitted. I asked whether, as Parcelforce, were at fault, they could taxi the parcel for me and was advised this could not be done. Lauren even offered to bring the parcel home with her as she lived very near but this was turned down. I am apalled at the lack of customer service and 'ownership', I was advised I could drive to Gatwick which would take me 45 minutes (it was now 18.40) and collect the parcel but as I hadn't even showered waiting for the parcel to arrive all day and worrying I would not hear the doorbell, this was not an option. I am very disappointed at the poor handling of this and the couldn't care less attitude of the company with the exception of the very helpful lady Lauren who could not help despite trying. I am now hoping the part will be delivered tomorrow morning, too late for my garage appointment but there is nothing I can do. If I had a choice (the company I ordered the part from used Parcelforce) I would never use Parcelforce again, dreadful service, nobody willing to help or speak to me other than the poor lady who happened to answer my call - shame on Parcelforce !!!! Very disgruntled and unsatisfied customer