Parcelfarce. My parcel was first delivered on Friday 23rd April when I was at work. On Saturday 24th I arranged redelivery via the Parcelfarce website to my neighbour across the road for Tuesday 27th, and this was acknowledged by Parcelfarce by email later the same day. However, they tried to deliver again on Monday 26th when I was at work. On Tuesday 27th my neighbour sat in all day waiting and nothing turned up. I contacted Parcelfarce to complain Tuesday evening: "It should have been redelivered to my neighbour at **address** today (27/4) but it was returned to the depot yesterday and no delivery made today. When can my neighbour expect delivery?" and got this on Thursday from Jonny: Reference Number: 3-1008670295622 "When we attempted to deliver your parcel our driver found there was no one available to accept it. Therefore, our driver has returned this to the local depot at the address listed below." No explanation as to why a redelivery attempt was made on a date I had not asked for (Monday) and when I would be absent. No mention of the pre-arranged and acknowledged redelivery not turning up on Tuesday. No reply to the question "when can my neighbour expect delivery?", no hint of apology for wasting her time. Draw your own conclusions.