Took well packaged parcel down to local post office to return items in one parcel to ex-girlfriend. First thing they asked was what is in package? This was noted. parcel never arrived. I mislaid receipt so asked for printout as I knew what day and time I took parcel to post office. THEY KEEP NO RECORDS SO CLAIMS CANNOT BE MADE... Phoned police to report theft. They found same response. MUST SAVE THEM MILLIONS OF POUNDS IN CLAIMS BY ADOPTING THIS POLICY... The local Post Office has on average only around 3 Parcel Force packages a day collected from their store so getting a duplicate receipt should have been easy.... This is 2021 where everything is recorded so should be easily traceable. It is virtually impossible to speak to a human being so if your parcel goes missing it's tough luck. In future if I have anything of value, will use Shiply and at least then can choose best quote and see reviews of courier before getting them to pick up package. It is my belief that theft at Parcel Force is endemic and the fact that they ask what is in each package helps theives to steal your parcel if they think it has something they want. All I'm left with is a bitter memory from a company who are impossible to get hold of when parcels go missing because of automated system. AVOID LIKE THE PLAGUE AND DON'T BECOME A VICTIM OF THEFT.