They lost my parcel. Two days in a row, the tracking said that the driver had tried to deliver but couldn't and had left a card, but there's no way that he tried because I was working all day literally next to the front door, and no card was left. After the second day, the tracking stopped being up to date, and when I called Parcelforce they said that the package wasn't on the van when it returned to the depot, and the driver "couldn't remember what he did with the parcel". Given that the package was three bottles of gin, I have my suspicions about what he did with it. Then when the retailer contacted Parcelforce to confirm it was lost, so they could then send me a replacement, Parcelforce told the retailer that the package was at the depot and would be out for delivery tomorrow, so I then had to call Parcelforce again, then call the retailer to ask them to check with Parcelforce again. Eventually this happened and I now have the replacement a week late, but I will do my best to avoid Parcelforce in the future. Useless.