My partner and I are from Australia and we moved to London. I sent my work clothes and a few extra pieces from overseas to save money After paying the extra money requested by post, we received a confirmation email after we paid on Thursday 17/09 that the parcel payment would be processed on Friday and delivered Monday 21/09. I waited on Monday and the parcel did not arrive. I waited on Tuesday and the parcel did not arrive. I rang parcel force three times throughout the day and requested the Depot (London southwest) call me back. they did not. I heard nothing on Wednesday. I rang on Thursday- They gave me the number for the Depot and apologised on their behalf. They noted that they were not part of that depot, and encouraged me to call them directly. I did. The operator assured me that they had not received the three requests to call me earlier in the week, and that there must have been a glitch in the system, and that my parcel would be in the mail tomorrow. I waited all day on Friday. I rang Friday afternoon to enquire about the parcel. They said it was still at the depot. I rang the depot directly twice. Both times I was placed on call waiting for 13 minutes before being cut off and told that they were experiencing difficulties and were unable to take my call. I called the generic line and got through to another depot. The lady I talked to understood my concern. We are also in the process of moving house, and we do not want a parcel delivered to an empty house. I told her my experience with calling the depot and saying they had not received my complaints. The lady was shocked. She could see that there were FOUR requests attached to my parcel number and effectively the depot had LIED about not receiving my requests. She created a 5th request for me not only asking that the depot call me directly but to arrange a Saturday delivery free of charge. It is Saturday. We have not had a call back. We do not have a parcel. We are moving house. Parcelforce, lying, and avoiding the problem altogether is not customer service. It is like you are going out of your way to give us bad customer service.