I am really disappointed with this service. They delivered my parcel to an address of "their choosing" 20 miles away from the address on the parcel claiming that they tried to deliver to my home address and could not find me which is untrue as I work from home. Thankfully a person at the place they delivered was kind enough to contact me and let me know that they received a parcel that had nothing to do with them and that Parcel Force told them that they delivered so even though it was at the wrong address they would not do anything about it. So now it is up to me to find a way to go and get my parcel. I tried to find a way to speak to Parcel Force but conveniently for them, all their communication avenues are automated so no way to get to the bottom of their pure incompetence this is the reason I decided to leave this review they are despicable!