I completely agree with the majority of negative reviews on this site... Parcelforce say they've attempted delivery - sometimes not even leaving a notice card - if they have even attempted delivery...who knows? I live in a secure block of flats where many couriers leave parcels in the lobby which is behind two security doors - so its pretty secure. I asked Parcelforce to leave the Parcel there. Parcelforce claim they cannot on request of the seller - most likely a scam to get people to pay £12 for Saturday delivery or the fee to collect from the Post Office. I contacted the seller who said that it is their policy that I should not incur any extra costs for delivery by having to stay, collect from the depot or the post office and they will refund my card and collect the parcel from Parcelforce for me. Parcelforce were using the seller as a excuse for thier actions. I am waiting to see if Parcelforce will mysteriously "lose" the Parcel - judging by the content of the other reviews on this site. Luckily I am protected under Section 75 so there's not much Parcelforce can do. In short, given the choice DO NOT USE Parcelforce. If you have to (as a recipient), make sure that you protect yourself financially by using your rights under the Distance Selling Regulations (or the post-Brexit equivalent), and giving yourself the option of cancelling through Section 75 on a credit card if Parcelforce try anything.