Neil Graham in the Belfast Depot was a star in advising and arranging shipment for a suitcase to Spain. Don't book online as it's a nightmare and doesn't work. I spent numerous hours trying to sort out a booking when no labels were sent, no shipping number etc so couldn't be tracked. Went down into the local depot and Neil had everything sorted in no time. Had to cancel the online order - not easy as they couldn't find the booking number as they hadn't issued one! Note express next day delivery doesn't mean next day, in my case it was the day after - Neil did advise this.