I send parcel 4 month ago to Italy. It was 2 month on its way and my friend forgot about it, so when it is arrived she was confused because the postman didn't tell her from who is it and asked her pay tax 15€, she says I don't know anything about it (she completely confused)so they took parcel back to UK. After 2 month the parcel got lost in wrong port. No apparent. I rung 3 times, they promise me it will be sorted in 2 days but 2 weeks gone and I still don't have any information. Parcel was included kids clothes- present for her birthday. I am very stressed. No celebration for kid, also this clothes will be small when return to me. Please never send parcel with this company because you will regret it. UK and Italy 2 big progressive countries but acting like I send parcel to polar bear in middle of nowhere. I cried few times. I really really regret I choose this company. Still waiting for my parcel or refund