Absolute scammers! Ordered a parcel from Australia, awaited patiently for the customs and duty invoice which never came. They made no attempt to call me despite my mobile number being clearly written on the package. They then returned the parcel literally to the other side of the planet because the duty hadnt been paid. I now have to pay another £60 for postage and they are unwilling to compensate me! They get paid twice, I loose out, not to mention the environmental damage in flying my package half way round the world TWICE! Oh and then when I made a formal complaint to them they responded telling me that parcel is in Sydney and they cant give me a delivery time… yes because they sent it back there the morons! No attempt was made to send me the customs invoice and one short phone call from them could have prevented all this.