We sent our Daughter her Xmas presents up using Parcelforce, we thought it will be fine, I should of read the genuine reviews and used another delivery company. The parcel was delivered to a completely different address than on the well written label. The only thing the Driver got right was the City....WHAT A TOTAL DISASTER THIS COMPANY IS.The person who took the parcel in didn't say to the visually impaired driver, it wasn't the right address, or Postcode. We got a picture of the house number, the doorway, and the Man's feet who had accepted the parcel. After a few days of using Google Earth and trying to locate the front door and unusual tiles just inside the door, my daughter went on social media and asked her neighbourhood if anyone recognised the door and tiles.... Success, one person recognised the door and tiles as a place he lived in a while back. It was a house 4 Streets away,totally wrong address and post code. She went around and collected it.It would of been a nice gesture if the house owner who had taken the parcel in, had tried to contact my daughter to tell her he had her parcel, to be generous to him perhaps he was too busy. We mustn't think that he intended to keep the parcel must we!! I just know if It was me. I'd of taken it to the proper address, or not taken it in at all on seeing it was the wrong address. We are DISGUSTED with this disgraceful service. We join the many many others in giving a ultra poor review. If it wasn't for social media and a good person who recognised the house, My daughters Xmas presents would of been enjoyed by someone else. Shame on you Parcelforce. AVOID THIS COMPANY AT ALL COSTS!!