Appalling service. There is no number to call, only customer service via email. When I tracked my parcel I could see it was in transit but there had been no update for over 48 hours. When I queried this over email, they claimed to not have any record of the parcel being collected at all. They insisted on a proof of collection document which was never given to me by the driver. Luckily by parcel was delivered to me but parcel force are still emailing me to say there is nothing they can do for me without a POC receipt. Absolutely ridiculous that they do not know where my parcel is, have no information on it when they could at least contact the driver that was on shift that day and time to query with him. DO NOT USE THEM. UNHELPFUL AND LOST TRACKING OF MY ITEM.