This was a terrible experience with Parcel Force, and I hate to say that is indeed ongoing. My package was supposed to arrive on the 27th. Today is the 31st, and still nothing. Yesterday, I spoke to someone who said it should've arrived the 30th, and would guarantee free Saturday shipping. Well I got off the phone with Parcel Force, and they are saying it is in their international hub, and will not be released till Monday. I have never used Parcel Force before, and I pray I never have to again. This company is backwards, slow, incompetent, and should never handle a pizza let alone someones delivery. Read the reviews, believe it, and avoid Parcel Force.