I paid £7.99 for a delivery "next working day" on a Friday to Simplywinesdirect. Message Saturday that North Essex Depot of Parcelforce had got it. Monday their tracking said at 9.38 that Charlie would deliver between 16.10 and 17.10. Fine. At 16.43 I had a text to say delivery was attempted and a card left. No card. We were in. Went to tracking and it said no delivery because of address problems, unable to locate, timed 16.31. The truth is that they had been nowhere near the place AND had given up deliveries before my time slot ended! Tuesday message - out for delivery again.. Did they prioritise a delayed delivery????? Same slot as Tuesday and gave up before. Wednesday. Out again, same slot. I watched Charlie all afternoon on tracking. About 3pm he was in the next street, 2 mins away. 16.40 he was 5 mins away and stopped moving, again over 30 mins before my timed slot. Again he "could not locate" and left off deliveries. This time he has taken it back to the depot to be held pending redelivery!!!! I was to rearrange using the info on the card - what card? he's never been near the place! DO NOT LET ANYONE USE PARCELFORCE TO DELIVER TO YOU. THEY LIE, THEY GIVE UP EARLY. CANNOT SPEAK TO A BODY ON PHONE This was Christmas week so I gave up. My son did not get his Christmas present. Thank goodness he is adult and IOU sufficed. What if it had been a child's present? Wednesday 29th is first working day back and I managed to arrange delivery for Friday - without a card. I can always hope.........