Absolute disgusting service and takes forever to get through on phone. Had a card put through my door on Dec 22nd stating there was a parcel left with my neighbour which I collected and **threw the card away** Go to my post box last night to find another card put through my door again stating parcel was left with my neighbour. Speak to my neighbour who said nothing was handed in! After multitudes of calls today and finding out where the parcel was sent from I then discovered it related to the parcel id already collected from my neighbour on 22nd Why a courier would then post another card several days later relating to the same parcel is absolutely beyond me! One of the many advisors I'd spoken to today stated my neighbour refused to have a pic taken of parcel and part of her "feet" this is totally incorrect as when Ispoke to my neighbour tonight she told me this didn't happen! I then called them back again waiting forever to get through to explain this and spoke to an extremely rude female advisor who had me going round in circles, repeatedly spoke over me then had the audacity to hang up on me after saying there was no notes stating there was nothing about the depot calling me yet I had been told this all day by various advisors Seems like they're running a circus !!