My parcel arrived in the UK from the US just before Christmas. It was held by Parcelforce awaiting payment of Custom Charges. I paid the charges of £24.63 on 31.12.2021. Nearly everyday after that Parcelforce Tracker indicated that the parcel was on the way scheduled for delivery that day and each day the parcel never turned up. I would track the parcel within a few minutes from my home and somehow it still would not be delivered. Finally on the 11th January after I called and spoke to someone they left it at the local post office but did not leave a card. I only knew it was there because that information was on the tracker. I printed off the tracking history and took it to the hospital and that's how I got the parcel. This was the WORST delivery service of my life!!!