I was due to receive a 'next day delivery' last Friday only to be informed late afternoon that it would not be delivered until the following Monday - this for fresh fish! The company apologised on Parcelforce's behalf and resent the order on Monday - again for 'next day delivery' for it yet again not to be delivered for 48hrs. I was supposed to have had notification of an hour slot when it was going to be delivered - it didn't happen. I have therefore had to wait in on 3 different days for Parcelforce to deliver. There are so many alternative courier/parcel companies out there - all of which have a better service. Do NOT use Parcelforce if you want to keep your business or friends.