My address has a concierge + fire marshall at reception 24/7 + ground floor letter boxes + me WFH for 2 days straight. Day 1 - Stated attempted delivery and left a card. Confirmed w concierge no delivery and no card left with me. Called cust hotline, arranged redelivery for next day. Day 2 - Delivery scheduled for 1230-1330. 2x call to cust hotline confirmed delivery driver deviated from planned route. Multiple messages left with the driver. (was 5mins away from my address at 1230 but did not enter my postcode). Also, spotted parcelforce delivery van driving past my apartment at 515pm. 3rd call of the day at 6pm - confirmed driver drove past without stopping to deliver and has now ended the day to head back to the depot. Redelivery promised for day 3 (saturday) for free. Day 3 - 5th call now to cust hotline. Apologised, no space available for redelivery. Agreed to open an investigation into this incident. Also advised to contact sender and arrange a refund. I headed to depot to collect parcel. In the 10mins I was there, another customer confirmed a similar experience above. Summary 1) Avoid this delivery service (this for East London at least) due to unreliable drivers as confirmed by company itself 2) I suspect not just a one off looking at reviews and the customer I met at the depot 3) You can open an investigation into incompetent deliveries 4) You can arrange for a refund by contacting the sender 5) You can call the customer service hotline (0344 800 4466) and actually speak to someone (not an automated voice) by pressing 2 for all the options, state no delivery number available and reject all address options given.