Parcel tracking number FWEX6786112GB Our experience Express 48 was a waste of time, parcel disappeared off tracking for three days. Sent two requests for help and action from Parcelforce, got an automated reply which said they were very busy taking calls but would come back to us but they never did. Made calls for help and was told they would call back but never did. Was told to contact the next hub and check ourselves. It is evident that they rely on customers telling them if there is a problem as their systems do not identify when a parcel has not reached the next link in the chain. If you did not repeatedly chase them your parcel will disappear forever