PAINFUL like this EMAIL Prepared a parcel for my sisters new born... You know special shipment to your family - everyone is eager to get it.... 1. I go to the Post office - pay the money, gave them my parcel with the address written on 2 sides of the box. I was not told anything that this is not a normal way to ship or that this company has a very bad track record. 2. Two weeks latter no sign of the parcel. - system shows that parcel has left the Post Office. - My sister goes to the Lithuanian post office. No sing of the parcel also everyone is surprised that for such parcel there is no tracking number. - I go to my post office and for the first time I am informed this is not their service and get given a leaflet how to make a claim for lost parcel... they can not find the phone number for the Parcel Force. 3. I make a claim on line... Find all possible receipts for good I bought.... provide my sisters full contact details... 4. I am told that they hold the parcel with them for a month... I shipped my parcel on 20th of October, made a claim on the 11th of November and was told by the claims department that parcel is being returned to the UK on the 17th of November... That's not a month.... My sister did not receive a note about attempted delivery, at no point in my email exchange with the claims department did they tell me where my sister needs to pick this parcel from.... I asked them to call her and advise her when they will deliver... none of this was done. 5. Today i went to the post office to pick up my returned parcel. Post office staff is telling me this is nothing to do with them. Hmmm how can this be noting to do with them if they took my money and sold me this service? So I have an unpleasant conversation with with them which forces them to call Parcel force (this time they find the phone number). They tell me that someone from parcel force will call me.... 6. Parcel force calls me (someone from somewhere) Tells me that this is not their department issue and that they can not help me. And that I have to call another phone number. I have another unpleasant conversation which makes this lady give me another phone number... 7. I call this phone number and get Sales department which tells me this is not their department job and they can help me. 8. final reach the Managing directors office and they tell me that they can not tell me anything because I went through the claims department. They also tell me this is not their job. I have another unpleasant conversation and this lady promises to look in to this case.... I can go on.... But is this really a CUSTOMER SERVICE- you know the person who pays you for your service???? So all in all I ended up with no happy delivery to my sister, lots of negative energy spent by me and my sister, a tone of baby clothing that no longer fit the baby and lots of lost personal time....