DO NOT USE THE NEXT DAY INTERNATIONAL DELIVERY SERVICE. I work for myself, running a small fashion business and had the opportunity of a lifetime to dress one of the biggest names there is - which would have totally made my career. I paid £130 for next day international delivery, and was told it was guaranteed. I drove the parcel to the depot, before 3.30pm, and watched as everything was filled out properly (having learnt from the only other time I'd used the next day international delivery - where it actually took 4 days and I couldn't speak to anyone because they don't have ANYONE to talk to on the weekend?!?). On the Friday, I heard nothing from Parcelforce. On Saturday, I spoke to the national team - they couldn't tell me anything I couldn't see online, just that it was scanned in. I called Fedex in America - the courier it should have been passed to, was on the phone for over half an hour - racking up a huge phone bill, and they told me it hadn't even left the UK. I'm writing this on Monday evening, after calling Parcelforce repeatedly all day, and being passed around and around, being told we'd be called back. We weren't, and the man 'dealing' with this matter went home before dealing with anything. I did not have one SINGLE apology during that time. Noone can tell me if it will go out tomorrow, and noone can tell me where the parcel is - apparently ParcelForce don't know - though I've been told by Fedex in America (on Saturday) that it's sat in Birmingham. The problem with the package has changed on numerous occasions, from problems with customs, the sheet never have been attached, not knowing what the garment was made of, and the most recent reason is that they're waiting to hear back what the problem is because they don't know, they don't know when it will be sorted. Still, I've had no apology, and have no idea when this will be going out. I paid £130 for 5 day postage minimum, and genuinely worry they've just lost my parcel. I've filed a complaint and have been told I won't receive "consequential compensation". I would drive across the country and pick up my parcel and deliver it to an airport in a heartbeat, but noone knows where it even is. Absolutely appalling service, and even worse treatment. I feel totally let down, have been completely embarrassed and ruined my reputation with this client, and ruining any further opportunities.