I had had quite a few businesses send me items via Parcelforce, and not once have I had any item deliver smoothly. Their customer service is awful and unhelpful. Please, if you are thinking of sending anything, do NOT use Parcelforce, it will save all of your customers the time and stress. So many orders 'fail to deliver' despite me being home the whole day specifically to collect it, and they never follow instructions i.e. leave at local post office. And they NEVER leave a card with instructions or reference (even though they text you saying they do), and it's impossible to talk to anyone on customer support without the reference number from the card This is not just a one off experience. The moment I find out my items are being sent by ParcelForce, I lose hope and know I'm in for a bumpy ride.