PARCELFORCE is untrustworthy. This statement is my opinion based on my recent experience with Parcelforce. I received a text this morning stating that parcel No EH was on a van for delivery today, 6th of June 2022 between 9.30-10.30. Needless to say it never arrived. Four conversations with customer service team proved fruitless. The first three CS staff were helpful, taking my number and notifying both the depot and the driver. The PARCELFORCE driver went off grid for approximately 5 hours and the depot never ever bothered to give me a courtesy call or update. It transpired, that my parcel could not be located on the van. If PARCELFORCE are scanning parcels at every stage this can not happen. It is either the person loading the van or the driver. The parcel can not 'vanish' between loading and delivery. Yes, we've all watched the documentaries of how shoddily delivery companies are run, parcels thrown over wall, items stolen or drop kicked by bored workers across loading bays. PARCELFORCE need to take into account the damage it is having on other businesses, in this case PostNL your partner in the case of this delivery. Also the small independent retailer whose business you are ruining. A list item of £300 can in these times be make or break for a SMB. Then there is the damage to the CRM (customer relationship management) of both PostNL and the independent retailer here. I'm sure neither are going to be too happy with the weak link in their chain which is PARCELFORCE Then there is the damage to the brand reputation of PostNL and the small independent seller. They've lost my custom going forward. Not because of anything they've done, just how PARCELFORCE has let both seller and myself down. Please take a moment to digest the above before deciding to use PARCELFORCE, can you afford the cost and the time chasing a refund from a company who apparently can not be relied upon to do the one task it claims is its specialty