On the 8th of March I sent a parcel to the IOW and paid £17.70 to guarantee delivery the next day. It was not delivered till the 10th. I tried to complete a Parcel Force claim form on the internet. It didn't work so I went to the Post Office and completed a Parcel Force claim form. Weeks later after complaining on the web I received a message telling me that a cheque was being prepared and would be sent within ten days. Cheque didn't arrive. A few weeks later I complained that no cheque had arrived. Again I was told a cheque was being prepared and would be with me in about ten days. Still no cheque and now 17th June 2022 four months later. The excuse from Parcel Force is that when I made my request using Parcel Force Email the address given was "Off Dalston Road" which is obviously not an address of anywhere in particular. I don't believe them because my computer automatically inserts my correct address when asked. They claim they have not received my claim form which was posted in Carlisle the day after the messed up email. They then claim to have sent another cheque to the same address. No one in their right mind would do that except a Parcel Force employee. They had my email address and if they were confused about my physical address they just needed to contact me via email. I cannot believe the incompetence of this bunch of morons and I will be making further enquiries wit the MD of Parcel Force to find out who will be getting sacked. I have had two heart attacks and spent ten days in hospital as a result of the stress caused by these people. There really should be a no star option for organisations like this.