I agree with the poster about delivery from the USA- unfortunately, they handed it off to Parcelforce, and the customer gets screwed. If I could choose 0 stars, I would. This service is a joke, they have messed up delivery 4 times this week alone. They "attempted delivery" twice, while I was home- no door bell ring, no notice left. After calling to question this, I specifically requested the package be left with the local Royal Mail the next day. Instead, they allegedly attempted delivery again- no door bell rang, no notice left. Conveniently, when I called, they told me there was nothing they could do. They said the package was out on delivery today, however when I called back, they told me it had been held up in the depot. No one knows where this package is, customer service is abominable, and I have no confidence I will ever receive this package. Which, by the way, was mailed 18 days ago. So much for being a courier service? Do not ever use this service.